Address Complex Queries
You’ll always have customer’s looking for something that your bot isn’t quite trained for or isn’t capable of answering. With Smartech’s human handover feature – you get access to the driver’s seat, steer the bot’s conversation when it goes ‘off-road’ without losing a customer in real time.
Humanize the Conversations
With bots, you get to scale one on one communication, however, in certain situations, agents can really humanize your brand and personalize the experience. Customer satisfaction is something all businesses should strive for. We, at smartech, get it and make sure you don’t lose your potential customers, with just one flip of the switch.
Seamless Transition & Monitoring
It’s the transition part that is a challenge. With Smartech’s simple & intuitive interface, you can easily switch over from bot to human and vice – versa with just a click. This ensures smooth customer-experience resulting in happy, satisfied customers.
Agents can also monitor the bot conversation history allowing them to jump in with context.